Privacy Policy

Effective Date: March 19, 2026

1. Introduction

Welcome to Dr. Astrid Batchelor’s website (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://drastridbatchelor.com.

We are committed to protecting your personal information in accordance with the Jamaica Data Protection Act, 2020 (JDPA) and applicable international privacy standards.

2. Information We Collect

a. Personal Information

When you fill out forms, book appointments, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Date of birth (if applicable)

  • Medical or health-related information you voluntarily provide

b. Automatically Collected Information

When you visit the site:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent

  • Referral source

c. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Improve website performance

  • Analyze traffic and user behavior

  • Deliver relevant advertisements

You may disable cookies via your browser settings.

3. How We Use Your Information

We use your information to:

  • Schedule and manage appointments

  • Respond to inquiries

  • Provide healthcare-related services

  • Improve website functionality and marketing performance

  • Send appointment reminders or updates

  • Comply with legal obligations under Jamaican law

4. Analytics & Advertising Technologies

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors interact with our website.

Google Analytics may collect:

  • IP address

  • Device and browser information

  • Pages visited and time spent

This data is used to:

  • Analyze website traffic

  • Improve user experience

  • Optimize content and services

You can learn more or opt out via Google’s tools:
https://tools.google.com/dlpage/gaoptout

Meta (Facebook & Instagram) Pixel

We use the Meta Pixel, provided by Meta Platforms, Inc., to measure advertising effectiveness and deliver relevant ads on platforms such as Facebook and Instagram.

The Meta Pixel may collect:

  • Pages you visit

  • Actions taken on our website (e.g., form submissions)

  • Device and browser data

This allows us to:

  • Track conversions from ads

  • Retarget visitors with relevant content

  • Improve advertising performance

You can manage your ad preferences here:
https://www.facebook.com/adpreferences/ad_settings

5. Legal Basis for Processing (JDPA Compliance)

Under the Jamaica Data Protection Act (2020), we process personal data based on:

  • Your consent (e.g., submitting forms)

  • Performance of a service (e.g., appointment scheduling)

  • Legal obligations

  • Legitimate interests (e.g., improving services and marketing)

We adhere to JDPA principles, including:

  • Fair and lawful processing

  • Purpose limitation

  • Data minimization

  • Accuracy

  • Storage limitation

  • Integrity and confidentiality

6. Sharing Your Information

We do not sell your personal data.

We may share your information with:

  • Trusted third-party service providers (e.g., appointment systems, analytics providers)

  • Healthcare professionals involved in your care (with your consent)

  • Regulatory authorities if required by Jamaican law

7. Data Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.

However, no online system is completely secure.

8. Your Rights Under the Jamaica Data Protection Act

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict processing

  • Withdraw consent at any time

To exercise these rights, contact us using the details below.

9. Medical Disclaimer

Information submitted through this website is not a substitute for professional medical advice, diagnosis, or treatment.

Submitting information does not establish a doctor-patient relationship until confirmed through consultation.

10. Third-Party Services

Our website may link to third-party services (e.g., appointment booking platforms). These services operate independently and have their own privacy policies.

11. Data Retention

We retain personal data only for as long as necessary to:

  • Provide services

  • Meet legal and regulatory obligations under Jamaican law

12. Children’s Privacy

This website is not intended for individuals under 18 without parental or guardian involvement.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

14. Contact Information

If you have any questions or wish to exercise your data rights, please contact:

Dr. Astrid Batchelor
Charis Women’s Wellness
Unit 22, Seymour Park Business Complex
2 Seymour Avenue, Kingston, Jamaica

Phone: 876-412-0806